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Terms of Service

Last updated: October 30, 2026 · Version terms/2026-10-30.1

These Terms of Service ("Terms") apply to IETEL Solutions, LLC ("IETEL," "we," "us"), Nampa, Idaho, to the website at ietelsolutions.com, to the IETEL Store at store.ietelsolutions.com, and to the services we quote and perform. By using the website, sending us a request or accepting a quote, you agree to these Terms.

1. Requests and contact

You reach us through the forms on our websites. You choose whether we may call you, email you, or both, and we contact you only that way. We do not send text messages. We usually reply within 30 minutes, Monday to Saturday from 8am to 6pm (Mountain Time), and otherwise on the next business day.

2. Quotes

Work starts only after you accept a written quote (estimate). The quote states the scope, the price and what is included. Anything not in the quote is not included. Extra work is done only after you approve it in writing. A quote is valid for the period it states, or 30 days if it states none.

3. Prices, invoices and payment

  • Unless the quote says otherwise, you pay after the job is done, when we send the invoice.
  • For a large or special-order job, the quote may ask for a deposit. If it does, the quote says how much, when it is due and when it can be refunded.
  • Invoices are issued from QuickBooks Online (Intuit). You can pay by card or bank transfer (ACH) on Intuit's secure payment page linked from the invoice, or by any other method the invoice lists. IETEL never receives or stores your full card or bank account number.
  • Equipment that IETEL buys and installs as part of a service is included in the service price. Sales tax follows Idaho rules and appears on the invoice when it applies.
  • Products bought in the IETEL Store follow the store's checkout, shipping and refund policies.

4. Scheduling and access

We confirm dates by phone or email. You give us safe access to the work areas, and tell us about hidden wiring, pipes or other conditions you know of. If we cannot do the work because of a condition not stated in the quote, we tell you and agree on the next step before any extra charge.

5. Workmanship guarantee and equipment warranty

IETEL guarantees its workmanship for one (1) year from the completion date. If something we installed stops working because of our workmanship, we come back and fix it at no charge. Equipment is covered by its manufacturer's warranty; IETEL helps you with the warranty claim. The guarantee does not cover damage from misuse, accidents, power events, changes made by others or normal wear.

6. Accounts, passwords and your data

When we set up devices, apps or networks, the accounts are yours. We ask you to create or enter your own passwords; we do not keep them. How we handle personal information is described in ourPrivacy Policy.

7. IETEL OS and QuickBooks Online

IETEL OS is IETEL's internal business system. It connects only to IETEL's own QuickBooks Online company, through Intuit's official authorization, to create customers and invoices for IETEL's work and to record payments. It is not offered to the public. IETEL can disconnect it at any time from within IETEL OS or from QuickBooks, which revokes its access. Information sent to QuickBooks is limited to what an invoice needs (name, email, billing and service address, the invoiced items and amounts) and is handled as described in our Privacy Policy and Intuit's own terms and privacy statement.

8. Website use

You may use our websites to learn about our services and send requests. You may not misuse them, send false information, attempt to access systems you are not allowed to, or copy our content for commercial use without permission.

9. Limitation of liability

To the extent the law allows, IETEL's total liability for any claim related to a job is limited to the amount you paid for that job, and IETEL is not liable for indirect or consequential losses, such as lost data or lost profits. Nothing in these Terms limits rights you have under law that cannot be limited.

10. Governing law

These Terms are governed by the laws of the State of Idaho. Any dispute is first discussed in good faith; if it is not resolved, it is handled in the courts of Canyon County, Idaho.

11. Changes

We may update these Terms. The version and date at the top show the current text. A quote you already accepted keeps the Terms in force when you accepted it.

12. Questions

Send questions about these Terms through our contact form, and we reply by the phone or email you leave there.